SHIPPING
Mumma.Co is an Australian based business and our mission is to get your products into your hands as quickly as possible.
Once your order is recieved we will send it out via Australia Post within 1-2 busines days.
However, orders such as our Mumma Candles can take up to 7 business days as these are hand poured and made with love at our head office.
Standard Shipping within Ausralia
Once dispatched, you will then receive an email with a tracking number. Your product should then take 2-8 business days to arrive. If you are not home at the time of delivery, your package will be left at your designated destination.
Unfortunately, we do not accept responsibility for any items that are lost or damaged when being sent out or returned to us. However, we will do our best to work with Australia Post to help you get this resolved as quickly as possible.
Unfortunately, we do not accept responsibility for any items that are lost or damaged when being sent out or returned to us. However, we will do our best to work with Australia Post to help you get this resolved as quickly as possible.
Standard International Shipping
Once dispatched, you will then receive an email with a tracking number. Your product should take 6 to 27 business days to arrive. Customers are also responsible for any duties and taxes.
Unfortunately, we do not accept responsibility for any items that are lost or damaged when being sent out or returned to us. However, we will do our best to work with Australia Post to help you get this resolved as quickly as possible.
If you are not home at the time of delivery, your package will be left at your destinations property in a safe place.
Returns and Refunds
We have a 14 day return policy provided the products are returned in ‘as new’ and in its original packaging. If goods are returned outside this timeframe or returned in a used or damaged state, or not in the original packaging, we reserve the right to refuse a refund and send the goods back to you at your cost. All returned shipping costs are at cost to the customer.
Unfortunately, we do not accept responsibility for any items that are lost or damaged when being sent out or returned to us. However, we will do our best to work with Australia Post to help you get this resolved as quickly as possible.
If you are not home at the time of delivery, your package will be left at your destinations property in a safe place.
Returns and Refunds
We have a 14 day return policy provided the products are returned in ‘as new’ and in its original packaging. If goods are returned outside this timeframe or returned in a used or damaged state, or not in the original packaging, we reserve the right to refuse a refund and send the goods back to you at your cost. All returned shipping costs are at cost to the customer.
If you have any questions what so ever please feel free to email us at [email protected] !